Please contact our customer service with your Order ID at before heading to our warehouse. In the event orders that are not collected within this period, they will be returned to our warehouse located at 8 Lorong Bakar Batu #05-12 Singapore 348743 with additional 7-days extension. If you still do not receive an email, please contact our customer service at arrange to collect your orders within 7 days after receipt of the e-mail. If you do not receive an email after 5 working days, please check your spam or junk email folders.
Important: Please do not collect your order(s) until you have received the self-collection confirmation email. We encourage collecting your orders on weekdays so as to minimize waiting time and expedite the process of fulfilling your orders. Self-Collection is only available at Motherswork Great World, from 10am to 9pm. The orders will be delivered on the next working day. We are unable to process Same Day Express Delivery for orders placed during Sundays and public holidays. Customers can expect to receive their orders on the same day after 12PM. Same Day Express Delivery will apply to orders placed before 12PM between Monday - Saturday. For urgent orders, please use our Same Day Express Delivery at an additional charge of $10. Once items have been processed and picked up, our courier will normally deliver within the next day. Orders are processed and delivered Monday through Saturday. Standard delivery usually takes three to five working days for the order to be processed and delivered. For orders below $60 there is a flat delivery rate of $6.
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Motherswork offers free standard delivery for all orders above $60. Motherswork only delivers within Singapore currently.
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